All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We ship products throughout India we offer FREE SHIPPING on all Prepaid orders.
A flat shipping charge of Rs.120 for Cash on Delivery for orders below Rs.1000 and Rs.80 for orders above Rs.1000 orders.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Cerise Naturals is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. However, you can contact us in such a case and we will do our very best to help you!
CANCELLATIONS & RETURNS
At Cerise Naturals, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
- Cerise Naturals is not responsible for any damage caused after delivery.
- In case of any problem or quality issue with the product, all you need to do email us within 24 hours of delivery. You can reach us at email@example.com and we will be happy to assist you.
- Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms.
- Returns and exchange requests will be subject to checking and vetting by Cerise Naturals Team.
- Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
- The shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
All products once purchased are non-refundable. In general, an item may be eligible for return within 7 days from the date of Product Delivery if it fulfills any of the following conditions:
- Sold in a physically damaged condition.
- Has missing products
- Product packaging not opened, product not used.
For Cancellations please email us on firstname.lastname@example.org within 24hrs of your order.